FAQ

1. Find your watch’s exact model or reference number.
2. Check the lug width: the inside distance between the lugs where the strap attaches, measured in millimeters.
3. Compare the attachment shape and compatibility information on the product page.
4. Select the correct size, color and clasp option before adding the strap to your cart.

Matching the brand or lug width alone does not guarantee a fit. Watches with integrated or specially shaped attachments need a strap designed for that model.

Measure the gap between the inside edges of the watch lugs at the strap attachment point. Use a millimeter ruler or caliper, or check the specifications for your exact watch reference.

Do not measure the outside of the case or the width of the buckle.

If the attachment is integrated, curved or stepped, contact us before choosing a standard straight-end strap.

No. Width is only one part of compatibility. The strap end shape, case clearance, spring-bar position and attachment system must also match.

Different versions of the same watch model can use different fittings. Please check the product’s compatibility details rather than choosing by brand alone.

Yes. Enter the brand, model or full reference number in the store search. You can also add the lug width to narrow your search.

Search results help you find options to review; they are not a fit guarantee. Confirm the model, attachment design and selected size on the product page.

If your reference is not listed, email us before ordering.

Email contact@wellstraps.com with:

• The watch brand and exact model or reference number.
• The lug width, if known.
• Clear photos of the watch and strap attachment.
• A link to the strap you are considering.

We can review the available options. Please wait for confirmation before ordering if the fit is uncertain.

Adjustment depends on the design. Straps with holes adjust within their stated length range; some bracelets allow links to be removed. Cut-to-size straps may need permanent trimming.

Check the listed length and adjustment method. If you need a longer or shorter fit, contact us before buying.

Do not cut, resize or permanently alter a strap until compatibility and wrist fit have been checked.

Contents vary by product and selected option. Check the product description and variant selection for the included clasp, buckle, spring bars or tools.

A buckle, tool or watch shown in a photo is not automatically included. Watches are shown for reference and are not part of the strap purchase.

If the contents are unclear, ask us before ordering.

This depends on the watch and strap attachment. Follow the product’s installation instructions and use suitable tools. If you are unsure, have a watchmaker fit the strap.

Before wearing the watch, check that both ends are secure and the clasp closes correctly. Do not force a strap or spring bar into place.

Water suitability depends on the material, construction and clasp. Check the specific product’s care instructions before exposing it to water; we do not give every rubber or metal strap a blanket waterproof rating.

Keep leather straps away from soaking and prolonged moisture.

A strap suitable for water does not change your watch’s own water-resistance rating.

Follow the care instructions for the specific strap. Avoid harsh chemicals, solvents and excessive heat.

Allow a damp strap to dry before storage, and check the buckle, links and spring bars periodically.

Stop using the strap if the attachment or clasp is damaged or insecure.

Email contact@wellstraps.com as soon as possible with your order number and requested change.

Changes depend on the processing stage and cannot be guaranteed once fulfillment has started.

After dispatch, a return may be necessary. If a shipping label has already been generated, cancellation charges may apply under our Shipping Policy.

Check your order confirmation email or your customer account.

If the email is missing, check spam or junk folders, then contact us using the email address entered at checkout. Include your order number if available.

Never send card details or passwords by email.

Our multi-buy offer gives:

• 15% off when buying 2 qualifying straps.
• 25% off when buying 3 or more qualifying straps.

The 10% welcome discount does not add another 10% on top of the 15% or 25% multi-buy offer.

Promotional eligibility and exclusions apply. Check the applied discount in your cart and at checkout before paying. If something looks wrong, contact us before completing payment.

Shipping is free to supported destinations. Available countries appear at checkout.

If yours is missing, email us to check delivery options.

Orders are usually processed within 1 business day. Busy periods may take longer.

Processing time is separate from transit time.

Estimated transit times after dispatch:

• Europe: 5–10 business days.
• North America & Asia: 7–14 business days.
• Other regions: 10–20 business days.

These are estimates, not guaranteed arrival dates. Customs, local carriers and holidays can cause delays. Custom-made items may take longer.

We cover customs duties and import fees under our Shipping Policy. Checkout sales taxes are separate.

If a carrier requests an unexpected import payment, contact us with the notice.

We email tracking information after dispatch.

If updates have not appeared yet, check again later or contact us.

Items may ship separately from different warehouses, with separate tracking numbers and no extra shipping charge.

Email us with your order number and tracking details.

If marked delivered but missing, check your delivery address, household and local delivery point. We will help investigate with the carrier.

Stop fitting it and email us with your order number, watch reference and photos.

Avoid wearing or altering it while we review the issue. Return or exchange eligibility depends on the item’s condition and the circumstances.

Request a return or exchange within 30 calendar days of delivery. Items must be unused, unworn, with original packaging and tags. Email us for authorization before returning anything.

Exclusions and full conditions appear in our Return & Refund Policy, subject to applicable consumer rights.

Ordinary returns involve customer-paid postage, a deduction of $14.90 or 25% (whichever is greater), and applicable non-refundable processing fees.

Approved refunds follow inspection and typically reach the original payment method within 7–10 business days. See the Return & Refund Policy; defective or incorrect items are handled separately.

Email us promptly with your order number and photos of the item and packaging. Our policy requests notification within 48 hours; statutory rights remain unaffected.

Verified defects or order errors qualify for a free replacement or full refund without ordinary return deductions.

Our Lifetime Warranty covers defects in strap materials or workmanship. Examples include defective stitching or a clasp, buckle or spring bar that fails because of a manufacturing defect.

It does not cover:

• Normal wear, scratches, fading or stretching.
• Accidental damage or misuse.
• Improper installation.
• Chemical damage or extreme conditions.
• Unauthorized modifications or repairs.

Email contact@wellstraps.com with your order number, clear photos and a description of the problem.

If the claim is approved, we provide a replacement strap at no charge or store credit of equal value.

The commercial warranty is additional to any rights you have under applicable consumer law.

No. Wellstraps™ is an independent retailer of aftermarket watch straps and accessories. We are not affiliated with or endorsed by the watch manufacturers mentioned on this website. Our straps are not OEM products from those brands.

Brand and model names identify intended compatibility and remain the property of their respective owners.

Watches shown in strap photos are for reference and are not included.